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Sterling’s Response to COVID-19: What You Should Know

A Message from Jack L. Kopnisky, CEO

Jack Kopnisky All of us at Sterling National Bank hope this note finds you safe and healthy—and our hearts go out to those who are ill or are caring for loved ones and friends.

Our community is experiencing an unprecedented time in human history. This global pandemic and its resulting impact on our daily lives can be overwhelming. With all this uncertainty, our communities and businesses simply can’t sit back and wait to see the outcome of this challenging situation.

That’s why Sterling’s Executive Management and Crisis Management teams and I meet several times every day to proactively manage our response through this ever-changing landscape and take the necessary steps to help ensure the health and well-being of our clients, colleagues and communities.

I’d like to personally share with you some of what we’ve done—and what we’re doing.

We’ve transformed our service approach in the best interests of you and our colleagues.

Last month, we began implementing measures to achieve social distancing and moved essentially all colleagues—except those in our Financial Centers and Contact Center—to working remotely from home. Personally, I am so proud to lead such a dedicated team of professionals and applaud how they’ve pulled together on behalf of our clients. We’re rewarding each of them with additional compensation and time off for their extraordinary efforts, whether they’re working behind the scenes or directly assisting clients.

While our Financial Centers are open, we are temporarily adjusting hours, changing some procedures, and closing some locations for the safety and protection of our clients and colleagues. We also are temporarily adjusting the hours of our Contact Center.

For your convenience and peace of mind, we strongly encourage you to leverage the digital banking services available to Sterling clients, and to reach out to your Sterling Banker or Relationship Manager with any concerns or questions.

Visit our COVID-19 Resource Center for the latest information and resources.

We’re here to help you manage your specific challenges.

While we hope you and your family are healthy (and remain so), we understand that for many clients, this pandemic is bringing financial hardship as well. If you or your company have been impacted by COVID-19, speak to your Sterling Banker or Relationship Manager, who’ll help you address your specific financial challenges.

Your Relationship Manager also can work with you to help your business navigate the Coronavirus Aid, Relief, and Economic Security (CARES) Act – also known as the Paycheck Protection Program (PPP))—which provides 100% federally guaranteed loans to small businesses. If you don’t have your Banker’s contact information, simply visit our Find a Banker page to easily search by location.

We’re helping our communities, too.

While working with our nonprofit partners, the Sterling National Bank Charitable Foundation has identified that the most prevalent need in our communities now is access to healthy food. We are, therefore, making significant contributions to community-based organizations that we believe have the greatest potential for getting food into the hands of our neighbors in need, including City Meals on Wheels, Island Harvest Food Bank, Feeding Westchester, and Rockland Meals on Wheels.

We’re financially strong and ready for what comes next.

There is no question that this pandemic will have a significant impact on our economy and every business in it. But there is also no question that Sterling has what it takes to successfully manage these short-term challenges. We are a sound and solid financial institution that’s well positioned to meet the needs of our clients, colleagues and communities—and that’s exactly what we intend to do.

As we work to get through this—and we will—we’re doing our best to keep you informed, so continue to check our COVID-19 Resource Center for updates.

Please stay safe and take good care of yourself and your families.