It’s a common pointer around the workplace—be an active listener. But what does this really mean? There’s more to it than you think.
How to Be an Active Listener
It’s a common pointer around the workplace—be an active listener. But what does this really mean? Being an active listener means you’re listening and observing without distraction, and it’s the most effective way to communicate. Here’s how:
Be aware of body language.
90% of what we feel is communicated nonverbally, so convey openness and respect by making direct eye contact, uncrossing arms, and nodding.
Don’t stay silent.
Many people think that being a good listener means staying silent, but great listeners know when to ask questions to uncover insights or challenge assumptions.
Collaborate and cooperate
Great listeners respect the other person. That means listening with the intent to help the speaker and provide constructive questions and comments.
According to the dictionary, to “attend” someone means to:
> Be present
> Give attention
> Apply or direct yourself
> Pay attention
> Remain ready to serve